MERU taxi : unreliable, Taxi won't turn up at the last hour

MERU taxi becoming very unreliable now a days.

I have come across such problem thrice from the day MERU started to till date.

Recent experience: My booking ID is: 8368996 date of booking: 18th Oct. 2011 at 01.08 PM. for airport drop ( Mumbai) at next day early morning.

when I have not received any taxi or driver details as per their norms, hence I have called the call centre. As usual lot of chos and replied that they will send. Time was up to catch the flight, no information received from them, subsequently when I have called again, they informed that they can not serve as no vehicle is available.

When I wanted to talk with their boss, superior is not available at the early morning. This is the way of their customer satisfaction.

First experience: The day of Hyderabad airport starting day I got to catch the international flight. Hence booked the booked the Meru taxi on the previous day. Nest day when I got to catch the flight, the taxi did not turn up and the call centre phone was not answering as well. Hence I lost the hefty amount and got to book again.

Second experience: When I booked the taxi from Lower Parel to Domestic airport for 04.30 AM, the taxi driver did not turn up although the taxi is allocated and the driver number was sent by sms from the MERU. When I called the taxi driver, he replied the time is up, he can not come as he was in full sleep, subsequently lot of calls to MERU and they arranged another taxi which is arrived late, and I could not catch the flight with full air ticket money is lost.