KPN Travels cheating customers :

They change the bus at their own convenience. On 16th February 2014  I booked the ticket from Thiruvandapuram  (Trivandrum)  to Bangalore in 1.00 PM bus. Suddenly 16th 9.30AM call came from the Trivandrum person telling that I need to catch the bus from Marthandum. First he was telling the bus is breakdown, then he was telling due to the Pongala, bus can not come here. If the bus can not come to Trivandrum, at least the bus can come upto Balaramapuram. They bluff lot and some thing wrong. As I booked online, I think the agent must have sold the ticket on high rate directly and playing with online ticket by cancelling my ticket.
When questioned, they say you can go to court or whatever you can do.  

MERU taxi : unreliable, Taxi won't turn up at the last hour

MERU taxi becoming very unreliable now a days.

I have come across such problem thrice from the day MERU started to till date.

Recent experience: My booking ID is: 8368996 date of booking: 18th Oct. 2011 at 01.08 PM. for airport drop ( Mumbai) at next day early morning.

when I have not received any taxi or driver details as per their norms, hence I have called the call centre. As usual lot of chos and replied that they will send. Time was up to catch the flight, no information received from them, subsequently when I have called again, they informed that they can not serve as no vehicle is available.

When I wanted to talk with their boss, superior is not available at the early morning. This is the way of their customer satisfaction.

First experience: The day of Hyderabad airport starting day I got to catch the international flight. Hence booked the booked the Meru taxi on the previous day. Nest day when I got to catch the flight, the taxi did not turn up and the call centre phone was not answering as well. Hence I lost the hefty amount and got to book again.

Second experience: When I booked the taxi from Lower Parel to Domestic airport for 04.30 AM, the taxi driver did not turn up although the taxi is allocated and the driver number was sent by sms from the MERU. When I called the taxi driver, he replied the time is up, he can not come as he was in full sleep, subsequently lot of calls to MERU and they arranged another taxi which is arrived late, and I could not catch the flight with full air ticket money is lost.

Managing the Family politics

http://www.bellaonline.com/articles/art22985.asp

BellaOnline's Stress Management Editor


How to Deal with Difficult Family

We choose our friends, or they choose us, but family is a hand-me-down. If we outgrow friendships, or choose to end them because they have turned toxic, even though the process is difficult, we close those doors and move on with our lives. However, how do we handle family members who are negative, critical, unfeeling and domineering? After all, for some of us this is the only family we have!

An only child looks with wondrous eyes at families who have siblings. In contrast, some siblings wish that they were only children. Sometimes siblings perceive the other as playing the villainous Cain to the innocent Abel. A drastic response would be to cut all ties to the offending relationship. While that might yield sweet revenge for the moment, eventually Cain would be missed; there would be a void in the heart for that missing genetic link. Relationships keep us alive and give us meaning. Even though that relative might be a thorn in your side, he or she could serve as a stimulus for growth.

Relatives push our buttons. They awaken the old childhood patterns which linger into midlife and even our golden years. What power the same old story has over our self-esteem, our hopes and dreams and our ability to move forward! One would think that by now we would recognize the familiar plot and character development and not play the same, limiting role!

Here is how to get along with Cain to create a more peaceful ending:

* What you see is what you get! Therefore change what you see. Perceive the good side of your family member. Focus on the redeeming quality. Don’t plan on changing anyone. Instead change your own actions and reactions.
* View his or her shortcomings with compassion. You would if it were someone else’s family. For example, if a relative is trying to control you, perhaps the reason is because she feels like she has no control in her life.
* Think about who you are really angry at - does your relative mirror a quality in yourself that you don’t like? Does the criticism contain a grain of truth? Take an honest inventory. Work on your internal self to be better.
* Most of the time you are angry at a family member because you have compromised your own true feelings, or did something you didn’t want to do in the first place. You fell right into that same old pattern and are now angry at yourself for doing so. Next time, don’t commit to what you don’t want to do. Be honest and express what’s in your heart.
* Meet your family member in a setting that is neutral, comfortable for you. For example, if a brother irritates you by keeping you waiting for hours, then don’t meet him in a restaurant or museum; instead have him come to your place where you can relax or be busy doing other things until he arrives.
* If you are experiencing a painful time in your life and your sister does not seem to care or show you any empathy, then be there for yourself! Be your own best friend. Perhaps, your sister is in denial about your crisis, or has created a wall around herself not to feel because she feels too deeply. Accept the relationship as is and seek help from other sources: positive friends or support groups.
* If you feel that a family member trivializes you and is condescending, respond with dignity, hold your head up high and make eye contact. Act as if… Find your center and keep your balance. If you need to explode, leave the room and go to the bathroom. Take five minutes to take deep breaths, relax your heart and think more clearly. No one can reduce your self-esteem, but you. Similarly all the compliments in the world won’t validate you if you don’t know who you are and what you offer. Redirect the conversation to a more interesting topic or anecdote. Come prepared with a magazine, photo, or CD. Be prepared!

Debbie Mandel, MA is the author of Turn On Your Inner Light: Fitness for Body, Mind and Soul, a stress-reduction specialist, motivational speaker, a personal trainer and mind/body lecturer at Southampton College. She is the host of the weekly Turn On Your Inner Light Show on WHLI 1100AM in New York City , produces a weekly wellness newsletter, and has been featured on radio/ TV and print media. To learn more visit: www.turnonyourinnerlight.com

Managing Family Politics

I just thought of sharing some information to manage the family politics. when I refer got some good articles which I am sharing.

http://family.wikinut.com/How-to-handle-people-who-stab-you-in-the-back/xaz8pd4i/

People hurt us; sometimes deliberately. Being stabbed in the back by a friend, spouse or co-worker can really hurt, but knowing how to handle backstabbers is what counts, so it never happens again!
Backstabbing 101

We have all been betrayed or stabbed in the back by a friend, co-worker, romantic partner or family member, at some point in our lives. Handling backstabbers after the pain has been inflicted can be difficult and takes time and energy. Releasing yourself from the situation is the most positive thing you can do, along with placing safe guards so you never feel this way again!

Why backstabbers stab!

When someone hurts you by their words or deeds, it is rarely about you. Backstabbers are insecure, confused weak people and only truly feel validated when they gain control over someone else, even momentarily. Backstabbers love to feel important while coming across as caring, friendly, open and easy to make friends with, except they are only seeking to hurt.
We've all had one; the friend we have confided information to about a particular situation in our lives. They in turn have been sympathetic, offered advice, been there for us during our plight, making us feel cared for. Then ping! Somehow you begin to sense something is off', other friends begin asking you guarded questions, little snippets and comments are dropped over time, your information is out there. You have been backstabbed!

Confronting the backstabber takes diligence. Having been through exactly this scenario, I can tell you that confronting them while you are still shocked, angry and reeling rarely works. Handling a backstabber is like handling a tarantula, very carefully!
Dealing with a backstabber!

When the shock has subsided, you must take action. The first rule is never to seek revenge, no matter how much you would like to. Running to everyone you know and telling them you have been hurt doesn't work either. While you may indeed gain some sympathy, it will make you look weak. Instead confide in one or two close friends, your others will figure it out on their own!

Backstabbers love attention, so give them the minimum of yours. Instead of making endless telephone calls and demanding an explanation, (trust me you won't get a reasonable one, if they answer the phone at all!) sending endless emails saying, I thought we were friends how you could do this to me I don't know' writing letters, all of these things simply don't work. What does work is this; one short email, or one short telephone call.

Give your last communication with a backstabber little thought, which is exactly what they have given you. I have found that this standard short email (works equally well as a voice mail!) is this; It has come to my attention that you have shared personal information about me with other people. It doesn't matter why you did it, simply know it is unacceptable. While I have enjoyed your company up to this point, this friendship/partnership is over.'

Trust me, this works! I had to use it this past summer and the result was astounding. The woman in question sent me several emails, which from the title, looked like they were intended to blast' me. I didn't read them. When she failed to get my attention, instead of apologizing, she emailed several of my friends trying to justify herself; they ignored her too! She ended up very much alone, paranoid that everyone was now talking about her (we weren't!) and rarely visits an Internet site we all use to hang out on.

Recovering from a backstabber

It's never easy, but recovering from a backstabber can be done. If they should ever come back and truly apologize and show remorse, you can certainly consider letting them back into your life, slowly! Other than that, decide to be a little more careful with whom and when you share information, take time to get to know people and remember, there truly are good people out there if only we take the time to look!

SAP certification

Some facts found when I did the research about SAP certification.

1) You can appear the SAP certification exam :
a) You can appear if you attend the SAP Course. Once you appear the SAP certification partners like Siemens or Genovet or NIIT , but it cost around Rs3.5 to 4 lacs depending the module.
b)You can also appear the exam by attending the online course, wherein, you get all book materials same as classroom. This costs around Rs1.5 lacs form the same educational partners.
c) You can prepare yourself and appear the exam in Middle east or Europe or South East Asia without undergoing the certification course which is mandatory in India.
d) Heard that, in India as the demand is high, SAP certification can be only done, if you undergo the certification course with authorized centers.
or You must prove with verifiable two years work experience with some company who can give you a letter for the same.

But in other countries like Middle East, South East Asia and Europe, without the above condition, one can directly appear the certification exam.

One can easily get the books in the shops or get from others who appeared already, and you can get some online authorized SAP server IDES( Internet Education demo server) server or heard that one can load the same in their laptop by paying some 1500 bucks.

In case, you decided to appear the certification course, you can reduce the cost by not taking some papers which is meant to add on the cost or squeeze your pocket like SAP01, internet reference links so on which would add you easily around Rs 1 lac.

You Tube : impressed by very good lectures and interviews of great personalities

I have been out of You Tube, as I was having the impression that its waste of time. Few months ago, while I was with some friends, who are doing business, said they are Cohesive with You tube, although, I find he is very top person in his business and consultancy after coming out from Top Asian Management School.
Wow, recently I just browsed for golf lessions to learn, once I found, slowly searched for some management articles, to my dismay, I have got some very good, priceless lectures of Guy Kwasaky's lecture at Standford University talking about his book " The Art of Start". In fact, I was so impressed with You Tube. 70% of the book is finished reading. (http://www.youtube.com/watch?v=FU6ssv9ST6E&feature=related).
How to do a presentation: 10-20-30 basis: http://www.youtube.com/watch?v=liQLdRk0Ziw&feature=related.
You can find lot useful to our life, You Tube is really beneficial one.
Good, when I browse, found lot of good guest lectures of Nandan ( Infosys) many. Enjoying is and sharing with my network too.

Always MRP is problem in the Manufacturing module of any ERP

Hmm,
Its been long time, since I worked in ERP as a full time consultant. I have worked in BaaN as a Process consultant and MIS planner (crystal reprot writer), later on, wherever I am, in whichever department or profile, I have been used for MIS, or ERP for implementation, or guidance or have been a part of selection panel for deciding which ERP we should go for the Organization I work with.
In Marmum Dairy, my senior colleague took me when he went to Marmum Dairy for two things once is, they have BaaN, another is to impelment HACCP.
Fine after a decade, I got a chance to work with the present organisation to implement the ERP. AS I faced problem in any other top end ERPs, here also the MRP givestrouble that dragged the live testing phase almost for 3 weeks.
As I have a task master or go getter ( as mentioned often by my well wishers and mentors), thisirritates, once the results are not seen from the work we put forth.